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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M29w Printer
Microsoft Windows 10 (64-bit)

Using the HP scanning software, the scan initiates and the bar lights, goes about 1/3 the way across, stops, then starts again, going about 1/3 more then stops and finally goes the remainder of the page. The bar then parks correctly and the preview dialog box pops up with a blank preview and all adjustment sliders are grey.

 

If I click in the preview pane, the sliders turn blue, but nothing shows in the preview. The option to save is grey. I have reinstalled the software from a web download on the HP site, as well as run the scan doctor. If I use the HP Smart utility, the scan works as expected, but I would rather use the other utility.

 

Why am I getting these results?

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