• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎12-26-2018 01:20 PM

HP Recommended
Product: Laserjet M1217nfw MFP
Operating System: Microsoft Windows 10 (64-bit)

Trying to install Laserjet M1217nfw MFP to new Windows 10 PC using wireless interface.

The printer is installed and does print but I cannot get scanning to work.

Scan doctor says the software is incomplete and directs me to the HP web site, I have downloaded the HP Windows 10 recommended "Complete Software" software/drivers then  launched it on the pc,  it seems to execute, I  removed and reinstalled the printer in windows printer manager multiple times, no luck scanning.

The scanner is still not recognized . I have followed the support steps including activating WIA and restarting printer services etc.

The printer and scanner  works great with older windows 8.1 PC.

I am out of ideas on what to do or try.

 

I have the original CD/DVD however the install programs do not execute on the new windows 10 PC.

1 REPLY 1

‎12-27-2018 01:10 PM

HP Recommended

Hi,

Remove any instance of your printer from Devices and Printers, for a USB connection be sure to unplug it prior to removing the device.


Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Double click HpSetup.exe, follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.