Scan Error - Server failure. Try again later message on printer

[astroseyee]

After having to change the password to my email account I've had a problem with the printer when trying to scan to email. I have tried to reset everything and double check all information and SMTP server and port but nothing seems to solve the problem.

[Dragon-Fur]

@astroseyee 

Welcome to the HP Community --

Depending on your email provider, you might need a new App Password.

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Scan to Email – Two-Step Verification and Application Password

Email Account Security

"Scan to Email", “Scan to Network”, "HP Scan > Email" and "Share" are subject to your Email Account provider's security that governs how your email account interacts with "third party software / apps".

For example, Google (G-Mail) and other email providers, including (and not limited to) Apple, Microsoft, and Yahoo, might require that you enable 2-Step Verification AND create and use an App Password to interact with the printer software, printer applications, or any program that requires that software to access your email account.

Where the email provider's security requires it, the App Password is used in place of your normal email / account password in "third party" apps and software.

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Example – Google / G-Mail

Notice from Google

Less secure apps & your Google Account

This video will quickly show you how to set up scan to email with an HP printer with G-mail AND keep the 2-Step verification security feature. App Passwords

Set up Scan to Email HP Printer with 2 Step Verification on G-mail and Google

Steps

Log into your Google Account

Open your Google Security Webpage

Next, if not done, Switch ON 2-step verification

Turn on 2-Step Verification

Next, Complete the steps to open your mail security settings

Sign in with App Passwords

and

Create / Select app and (then) create your app password

• At the bottom, choose Select app and choose the app you using > Select device and choose the device you’re using > Generate.
• Follow the instructions to enter the App Password. The App Password is the 16-character code in the yellow bar on your device.  
• Make note of the password in case you need to re-enter it.
• Tap Done.

Tip: Most of the time, you’ll only have to enter an App Password once per app or device, so don’t worry about memorizing it.

Make note of your App Password >> Enter the 16 App Password (no spaces) in Scan to Email in place of your regular password.

Assign / set that new App Password in your Scan to Email profile as the password.

Save and Test

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Apple – “App Password” for third party applications

  Sign in to apps with your Apple ID using app-specific passwords

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Comcast / Xfinity – “App Password” for third party applications

  Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

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Yahoo Mail – “App Password” for third party applications

  Yahoo - Generate and manage third-party app passwords

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Microsoft

  How to use two-step verification with your Microsoft account

  Next >>> Using app passwords with apps that don't support two-step verification

Work or school accounts -  Manage app passwords for two-step verification

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What about the Port?

  What’s the Difference Between Ports 465 and 587?

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Example - EWS - SMTP - Profile Setup - Scan to Email

EWS_9025_Scan-to-Email_Setup_6

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Might -- or might not -- be relevant to your location:

What is my DNS

DNS Servers

DNS server list by country

• Australia
• France
• Global
• New Zealand
• United Kingdom
• United States of America

If you do not have an ISP, or if you are having continuing connection issues, use Google Public DNS.

• Using Google Public DNS

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

HP OfficeJet Pro 9020 All-in-One Printer series

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[astroseyee]

Thank you for the help, with the App password I was successful to connect through the web service of the printer and testing email got to my inbox, however, when trying to scan a document to email with the printer the same message on the printer shows up and refuses to send the document

[Dragon-Fur]

@astroseyee 

You are welcome -

Restart the printer -- Just use the On / Off switch if it will take it.

Wait for the printer to completely reboot / start (it takes a few minutes)

OR, better:  Reset Printer

While the printer is On

Unplug for a minute or so

Plug into a standard wall outlet (not a surge protector, at least this time)

If the printer does not start on its own after several seconds,

Press the start button on the top

Wait for the printer to completely reboot / start (it takes a few minutes)

What if?

Server errors are typically on the "other end", that is, the issue is generally not the hardware.

That said, if the source of the error is a tangle in the printer or its connection (even after having made the correct App Password change), then the Reset might impact the results.

What else?

Not sure --

I don't see where you provided your Operating System / version.

If Windows

If you have not done so,

Try using HP Smart > Scan > Share

Add your sending email address to Windows Mail

Important:  If you had switched to "New Outlook", this won't work -- switch back (for now) to Windows Mail

Example - HP Smart - Scan > Photo > Share

HP_Smart_Win_Scan_Photo_Share_1

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"