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‎10-27-2021 01:02 PM - last edited on ‎10-27-2021 02:10 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 9025
Operating System: Microsoft Windows 10 (64-bit)

How can I reach a human being at HP for warranty adjustment?  I have used the automated help several times.  I have uninstalled and reinstalled several times.  I have updated drivers.  All to no avail.  After some forty years of exclusive loyalty to HP printers, it is time to talk to a human being at HP.

 

These two telephone numbers are reported as "Out of service:"  [content removed]

 

An email to [content removed] has provoked no response after almost 48 hours.

 

The HP web site ...

https://support.hp.com/us-en/warrantyresult/hp-officejet-pro-9020-all-in-one-printer-series/23918456...

... has a link for contacting a support agent ...

https://support.hp.com/hp-pps-services/hub/navigation?h_client=s-a-r11839-1&h_product=23918457&h_lan...

... has told me for two days now that that service is down and that they are working on it.

 

Does anyone have a working telephone number or email address for tech / warranty support?

 

JWH4

Category:
1 REPLY 1

‎10-31-2021 01:29 PM

HP Recommended

Hi@JWH4, Welcome to the HP Support Community!

 

Assumed that you have installed the FULL feature software.  If not, the following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System, and download & install the FULL feature software.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the Printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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