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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-07-2025 12:02 PM

HP Recommended
Product: Scan Jet Pro 2000s2

Scan Jet Pro2000s2  running Win 11 Pro VER24h2    not being recognized by windows

Category:
1 REPLY 1

‎02-08-2025 06:13 AM

HP Recommended

This is a known problem and Microsoft is working on it. There is a fix on the dev channel which will eventually lead to an official release. If you don't want to wait for it, you could try the steps described by @Kndy and me here:

https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/Windows-11-Version-24H2-stopped-Scanner-connec... 

I had to take some additional steps which I described on the second page of that forum post. It's a bit of a hassle but for me it worked to now consistently be able to scan with the HP Scanner software (NOT HP Scan Assistant!). In case you have any questions please ask them there and I will check back.

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