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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎06-28-2022 11:08 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

How Can I connect my PC to HP printer? I can print but cannot scan at the moment.

Category:
1 person had the same question
1 REPLY 1

‎07-04-2022 01:09 PM

HP Recommended

Hi @Elias_Acer2022,

 

Welcome to the HP Support Community

 

I understand you are facing a scanning issue with your HP printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 
  • How is the printer currently connected to your PC?

While you respond to that, you need to install the full feature drivers to scan from printer to PC or you may use the scanning application to scan directly from the PC. 

Please download the full feature software for your printer from this Link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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