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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-31-2020 01:46 PM

HP Recommended
Product: OfficeJet 5740
Operating System: Microsoft Windows 10 (64-bit)

When I choose Scan from the printer control screen (and then choosing COMPUTER), I am presented with a list of destinations & formats, e.g.:

 

PAVILLION

CIC

NEW-ALPINE-SERVER

Scan for Email to PAVILLION

Scan for OCR to PAVILLION

Scan for Email to NEW-ALPINE-SERVER

Scan for OCR to NEW-ALPINE-SERVER

 

...etc.   The problem is that these entries appear over and over and over, I must have 40 or 50 entries, I can't even count.  

 

How is this list generated?  And more to the point, how can I edit it/prune it? 

==JJS==
Category:
1 REPLY 1

‎01-12-2021 05:09 AM

HP Recommended

@jimspy

 

Welcome to the HP Support Community.

 

Let's restore the settings on the Printer: Go to the Setup Menu>Printer Maintenance>Restore

 

Once done, setup the Printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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