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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-12-2022 12:35 PM

HP Recommended
Product: HP Photosmart Plus e-All-in-One Printer - B210a

My printer does not copy or scan. It shows “Now copying…” and stays like that forever and nothing happens. It’s updated and got new Ink.  

Category:
1 person had the same question
1 REPLY 1

‎09-17-2022 07:27 AM

HP Recommended

Hi @NidB,

 

Welcome to the HP Support Community

 

I understand you are facing a scan/copy-related issue with your HP Photosmart Plus E-All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any recent update done to the printer?
  • How is the printer connected to your PC? (USB or Wireless)
  • If you are using a USB connection, then are you using the original HP USB cable?
  • Is the printer connected directly to a wall outlet or a surge protector?

While you respond to that, Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

 

If the issue persists, then please follow the steps mentioned in this document: Resolve copy problems with HP printers

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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