Scan and copy produce document of only vertical lines

[DEYE]

Prints with no problem but scan and copy function produces only thin black vertical lines

[Echo_Lake]

@DEYE

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• What's the application you are trying to print from?
• Have you tried printing from a different application or device?
• Are you able to scan and copy from the printer scanner bed?

While you respond to that, let's try these steps: 

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

• Remove USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
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