Scan and copy

[Francis7421]

When I want to copy or scan a document, My envy all in one 4500 printers recently shows a message " scan occupied" though  there is no  printable or scanable document pending, and the printer works well. I checked everything, re installed all the drivers, switched off and on the printer, my PC and my internet box. No way.

[Echo_Lake]

@Francis7421

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This happens when the printer gets insufficient power to the scanner or when there is a mechanical issue with the printer scanner mechanism.  

Let's try these steps to resolve the issue: 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!