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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP LaserJet Pro MFP M29w Printer

The scan function has stopped working almost completely using the HP Smart app. The device is connected, rebooted, HP Smart was uninstalled and reinstalled, the computer was rebooted. The device scans, but an error window appears and says the scan was canceled by the scanner with no options listed other than contacting HP support. If I click preview instead of scan, the scanned image appears, so there isn't a connection problem.

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