Scan cancelled by scanner

[ms-dee]

Officejet 8710 All In One        The document feeder works with printing and the scanner works most of the time when the document is on the glass.  However, one of three things happens with scanning.  It scans from the glass with no problem or I get an error message that says, "scan is cancelled by scanner" and sometimes I power down and it works, or the document feeder doesn't feed the page(s) and I get a blank scanned page.  I've cleaned the feeder rollers, un and reinstalled and said yes to HP Smart but would rather have the old menu.  Even considered the last Windows 10 upgrade caused the issue.   Thanks for your help.      

[Kumar0307]

@ms-dee, Welcome to the HP Support Community!

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

If the issue persists, perform a clean reinstallation of pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try scanning.

Hope this helps! Keep me posted. 

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