Scan from HP Smart does not work; loops asking for signon

[PMIZELL]

From HP Smart menu, select Scan. It goes signon screen where I can create Account or sign in.  No matter what I select it takes be back to the HP Start menu.  I click Scan and it again takes me to sign on.  It's looping.  All I need to do is to scan 1 page. Help

[Echo_Lake]

@PMIZELL

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

• Could you please share the picture of the error message?
• Have you tried scanning from a different application or device? 
• Have you tried updating the HP smart app to the latest version?

HP scan software (Windows): Go to HP Software and Driver Downloads to install the full feature driver and software. After completing the printer setup, open the scanning software.

Windows: Search Windows for your printer model name and number to open HP Printer Assistant. On the Scan tab, click Scan a Document or Photo to open HP Scan.

Scanning from the printer control panel to the computer or to an email account

Two-sided (duplex) scanning using the automatic document feeder

Creating an editable scan file using optical character recognition software

Windows Fax and Scan: In Windows, search for and open Windows Fax and Scan. Click New Scan, and then select your printer to scan.

Windows Paint: In Windows, search for and open Paint. Click File or the Menu icon , and then click From scanner or camera.

Windows Scan app: In Windows, search for and open the Windows Scan app . If it is not listed, go to Windows Scan (in English) to install it.
 

Hope this helps! Keep me posted for further assistance.
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