cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Kate415
New member
1 0 0 0
Message 1 of 2
124
Flag Post

Scan from computer is "unavailable"

HP Recommended
HP OfficeJet 3830 all in one
Microsoft Windows 10 (64-bit)

I have the officejet 3830.  I have used it for well over a year with no issues.  As of yesterday, when I open the HP smart app on my computer is tells me that scan is not available.  Scanning directly from the printer and from the phone app are working fine.  It just won't scan from the computer.  I've gone through the "doctor" and everything.  Updated the driver, restarted the printer, the computer and the network router.  Have uninstalled and reinstalled the printer.  Still nothing...  It will print, just won't scan...

 

Kate415_0-1588906531037.png

 

1 REPLY 1
ShlomiL
Level 17
Level 17
33,791 15,022 5,686 13,506
Message 2 of 2
Flag Post
HP Recommended

Hi,

Try right-clicking the printer and select Forget Printer within HP Smart

Add it again and check for any difference.

 

If the same persists, search for HP Smart, right-click it and select App Settings, then try repairing, resetting, or uninstalling the app (then reinstall it from the Microsoft Store) and check for any change.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation