Scan from glass on HP Officejet 8600 Pro doesn't work right on Catalina 10.15.3

[Kelli1952]

The scan from the glass no longer works.  The save icon button is gone. The image preview button "floats" and you can't catch it.  The preview is only part of the image.  It says I'm on the most current HP Driver version 2.0.

HP Firmware version CKP1CN1829AR

[TEJ1602 · Accepted solution]

@Kelli1952, Welcome to HP Support Community!

I understand you have issues with scanning on the Mac OS 10.15 Catalina. 

macOS 10.15.3 (released 1/28/2020) contains the fix for HP Easy Scan. Also, remove and add the HP Easy Scan Application on the computer.

Once updated HP Easy Scan will be able to scan from the glass or the ADF as normal.

Scan to Computer is also fixed with 10.15.3.

We did notice that if the printer is in sleep mode, some times an error will be reported.  But if you wake the printer by inserting a page in the ADF or touching the screen you will be able to scan normally.

Also, try using the HP Smart App to scan. Refer to the document HP Printers - Using the HP Smart App (Mac) for help.

Hope this helps! Keep me posted.

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