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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-19-2021 01:33 PM

HP Recommended
Product: hp 6962 All In One
Operating System: Microsoft Windows 10 (64-bit)

When I attempt to scan from the printer display I get a Dialog box - WSD Scan Device  -This event is sent when the device is ready to transfer an image file.  Select the program to launch for this action.  There are 2 option listed  Windows FAX and Scan application or Scan (capture pictures or other images from the scanner)  Don't understand any of this.  Since updating the original software which worked just fine to this app nothing but problem.   I have checked the Windows Image Acquisition is running and in automatic.  Additionally when I try to uninstall the software I cannot find it in the Programs and Features list.

any suggestions would be appreciated especially if I can get the original software back.

 

Thank you

Category:
2 REPLIES 2

‎01-19-2021 02:19 PM

HP Recommended

Have you tried the Scan and Print Doctor?

 

https://support.hp.com/ca-en/help/printscandoctor

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎01-24-2021 02:45 PM

HP Recommended

Thank you for the reply but I did try that option.  The original software was simple and easy to use but now HP has forced  me to use their cloud services.  Not a fan of cloud services.  I have bee able to use the printer on screen services after loading HP smart app.  I also had a problem with printing a screen shot that looked OK in preview but did not print correctly.  Converted those to a PDF and all is well.

 

 

Thank you

 

 

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