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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP DeskJet Ink Advantage 4535 All-in-One Printer

scan error.pngI am getting this on scanning any document. What is the issue, and how do I solve this? I have tried closing the printer and restarting it.

1 REPLY 1
HP Recommended

Hi @ctq,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

If you're encountering an issue while scanning documents with your HP DeskJet Ink Advantage 4535 All-In-One Printer, and restarting it hasn't resolved the problem, there could be a few potential causes and troubleshooting steps you can try.

 

  • Check Connection: Ensure that the printer is properly connected to your computer or network. If it's a wireless printer, make sure it's connected to the correct Wi-Fi network and that the signal is strong enough.
  • Software Update: Make sure both the printer's firmware and the scanning software on your computer are up-to-date. Sometimes, outdated software can cause compatibility issues.
  • Driver Reinstallation: Try uninstalling and reinstalling the printer drivers on your computer. Sometimes, driver files can become corrupted or outdated, leading to scanning issues.
  • Check for Paper Jams or Obstructions: Even if you're only scanning, a paper jam or obstruction within the printer could cause issues. Open the printer and check for any stuck paper or foreign objects, and remove them if present.
  • Verify Settings: Check the scanning settings on your printer and computer. Ensure that you're selecting the correct scanning options (e.g., color, resolution, file type) and that they match your preferences.
  • Scan from Computer: If you're using scanning software on your computer, try initiating the scan from there rather than directly from the printer. This can help identify if the issue is with the printer or the software.
  • Test with Different Documents: Try scanning different types of documents to see if the issue persists across all document types or if it's specific to certain ones.

 

By systematically checking these potential causes and trying the corresponding troubleshooting steps, you should be able to identify and resolve the issue with scanning on your HP DeskJet Ink Advantage 4535 printer.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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