• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet Pro 8620 e-All-in-One Printer

Hi this is not normal for a printer, I was a service engineer for many years, could compromise the lamp live please explain why this is happening as it is very annoying if you are in the same room.

1 REPLY 1
HP Recommended

@Davedgh 

 

Welcome to the HP English Community --

 

In my opinion, there is generally not a satisfactory "Why" answer to abnormal behavior.

 

Check that the printer is plugged into a standard "known to be good" wall outlet -

What?  Power / surge protectors are nice and yet might produce some very odd behavior.

 

Were it mine to do, I'd contact HP Support.

 

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

 

Start here:

 HP Support virtual repair center

 

Printers

 Contact HP Support – Printer Support

 

HP Support  HP World-Wide Support

In-Warranty Products – Case submission for Warranty Repair

Select your region and follow the prompts

 

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

 ---------------------------------------------------

 

 

Reminders – READ

 

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

 

Some (Most) regions display phone / chat contact information only after the case is submitted online.

 

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

 

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

 

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

 

Important

 

Never post private information in the HP Community!

 

Thieves are waiting - do not just hand out your privacy to their keeping.

 

HP Support does not free-post phone numbers for HP Support on the Internet.

 

Your computer is not full of bugs and you do not need to pay a fee for driver support.

 

Pay attention to where you are going.

 

Do not wander around on the Internet looking for help –

When looking for help, start only at legitimate web sites for your product

 

For example,

HP products, start here in the HP Community or at the HP Website

Microsoft / Windows - start at Microsoft Web Site 

 

 

Do not be a victim.

 

Stay vigilant.

 

=== --- === --- === --- === --- ===

 

 

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8130e All-in-One series  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.