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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-03-2021 05:18 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

We have an HP OfficeJet Pro 8725 and when I scan an A4 size document and open the scan up in acrobat reader it has the bottom cut off like if it has scanned in letter size.  I have updated drivers and software and unable to see setting at printer.   When I then go to HP smart and do the scan there it shows paper size A4 and it scans it correctly from there.  But printer is not next to my computer so I need to be able to scan at the printer not at the computer.  Any help would be appreciated.

Category:
1 REPLY 1

‎03-08-2021 03:07 PM

HP Recommended

@NarrowAscent

 

Welcome to the HP support community.

 

This seems to be a driver issue:-

Perform root level uninstallation to remove all the printer-related software.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer using HP Smart app

Click here to download.

 

Update the printer firmware

Here are the steps:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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