Scan option won't recognize my laptop as a scan option although downloads all completed and retried

[KCLUCY]

My OfficeJet 5200 series copy/scan/print/fax all is working but the scan button deleted/doesn't recognize my laptop computer as a listed computer.  It was working fine but my computer just disappeared and scan error shows "Computer Not Listed".  I can't scan anything.  I've tried reinstalling/downloading my device via HP Smart multiple times.  Nothing works.  It is not a Wi-Fi or other issue.  Any ideas how to fix?  Thanks!

[Dragon-Fur]

@KCLUCY 

Welcome to the HP Community --

"Laptop computer" perhaps means you are using a supported version of Windows.

"Computer disappeared" perhaps means you are trying to scan from the printer control panel.

"Computer not listed" perhaps means that the printer control panel cannot "see" your computer.

"It is not a Wi-Fi or other issue" likely means that the printer is connected to your network (as expected).

The following solution is relevant to a supported version of Windows:

• As much as you can stand, consider:  Restart your stuff (router, computer, printer...)
  
• Run Windows Update - Install any pending updates - Restart if updates are installed
  

Next,

• Uninstall / Restart / Install the Full Feature Software from Programs and Features
  
• Enable "Scan to Computer" using the Printer Assistant Shortcut on the Desktop

Next,

• Scan from the printer control panel > select your computer

OR

• Scan using your computer and HP Smart or HP Scan

Reference -- After the printer software is reinstalled

User Guide - HP OfficeJet 5200 All-in-One series

Page 33 - To scan an original from HP printer software (Windows)

Page 35 -  Scan from the printer control panel

Details / Examples

========================

Issue: Windows - Printer Software > Uninstall / Reinstall

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP OfficeJet 5200 All-in-One Printer series  

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