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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-14-2024 03:39 AM - edited ‎03-14-2024 04:07 AM

HP Recommended
Product: HP LaserJet Pro MFP3102fdwe Printer

I have the LJ PRO MFP3102fdw printer.

Its specification indicates that it can scan photos from the flatbed in 1200 DPI.

I'm using the HP Scan application to setup and comunicate with the printer.

I defined in the application, specific "Scan Shortcut" for the purpose of scanning many pictures, one after another, to predefined folder on my PC as below:

EH0711_0-1710408715360.png

The following are the subset of the scan 

EH0711_1-1710408820709.png

EH0711_3-1710409113831.png

 

When using this shortcut or any other method, the printer scans the images in 600 DPI rather than in 1200 DPI

Has anyone had this problem?

Does anyone know the solution for it?

 

I tried the Windows Scan program and it works fine!

 

 

1 REPLY 1

‎03-14-2024 08:25 AM

HP Recommended

Hello @EH0711 ,
Welcome to the HP Support Community!

 

Do not ignore this popup!

Andr1611_0-1710426064928.png

The selected resolution ....
Would you like to set a lower resolution?

You must answer this question with "No".

 

Start the scan

 

And at the end a popup will appear:

Andr1611_1-1710426255371.png

The image has been saved, but ...

Simply click on OK.

 

I hope I have helped you with this.

Kind Regards
Andr-1611

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