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‎07-05-2022 05:34 AM

HP Recommended
Product: HP ENVY 120 e-All-in-One Printer
Operating System: Microsoft Windows 11

Hi,

 

When scanning with my HP ENVY-102 everything works as expected, however when I open the scanner file it shows a huge amount of lines that are colored when scanning in color or grey when scanning in shades of gray. 

The document can be seen partly behind these lines and i tried with the HP scanner software and the Windows 11 scanner app. The results are exactly the same.

Attached a file how a scanned document looks like:

Scan_20220705.jpg

 

Does this mean my beloved HP ENVY scanner died on me or is there some kind of solution? (yes i tried turning it off and on again ;))

 

Many thanks in advance for the support. 

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1 person had the same question
2 REPLIES 2

‎07-05-2022 07:20 AM

HP Recommended

What about when you copy an original how is the copy?




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‎07-05-2022 10:54 AM

HP Recommended

The copy looks exactly like the screenprint added.

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