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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Henrique21
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Message 1 of 6
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Scan says it's occupied

HP Recommended
HP Officejet PRO 6835
macOS 10.15 Catalina

HP Officejet Pro 6835. When I try to scan it shows a message: the scanner is occupied

5 REPLIES 5
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Henrique21, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • Are you able to make photocopies on the printer?
  • How is the printer connected to the computer?
  • Have you tried using the Apple Image Capture to scan?

Meanwhile, try the steps below-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Refer to the document HP Printers - How to Scan (Mac) for alternate scanning methods if that helps.

 

Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Henrique21
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Message 3 of 6
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I did try all that but at the end it says "scanner is occupied"

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Henrique21
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Message 4 of 6
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The printer is connected thru wifi. 

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Henrique21
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Message 5 of 6
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When I try to update the firmware it says that the driver cannot be found

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TEJ1602
HP Support Agent
HP Support Agent
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Message 6 of 6
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@Henrique21

 

I'd recommend you uninstall the existing HP printer software on your computer. Refer to the document HP Printers - Uninstalling HP Printer Software (Mac) for help.

 

Now, reinstall the printer drivers and try scanning.

 

Keep me posted.

TEJ1602
I am an HP Employee

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