Scan to Drive & Email Not Working Despite Being Online: "Printer Could Not Connect to Web Services"

[_LV_]

I have an OfficePro Jet 6978 – All of my drivers and firmware are up to date. All info on Network Configuration Page shows that all is enabled and that communication between computer and printer is fine. I had a few issues a couple of years ago when I updated to Windows 10, but since then, I have been able to scan to drive or email with no problem until a few weeks ago:

When I go to Scan>Apps>Drive (or Scan to Email), I get a message saying “the printer could not connect to Web Services. The Server might be busy or temporarily unavailable. Try again later.” When I go to Settings>Schedule>Update Print Apps, I get “The list of print apps on this printer could not be updated. Try again later.”

I am enrolled in the HP Instant Ink program and am afraid that resetting printer and web services, even though they are already enabled, may disrupt my enrollment in Instant Ink. So far, the only work around I’ve come across is to use the HP Smart app to scan, print, save directly from my phone to/from Google Drive. It’s handy for me, but not for others who need to do a quick job and may not have the app, a smart phone, or the patience to find another solution. Thanks in advance to anyone who can steer me in the right direction.

[sandytechy20]

@_LV_

Welcome to the HP support community.

I understand that you are getting web services connectivity issues, follow these steps to fix the issue.

Turn On Web Services

• Make sure the printer is connected to a wired (Ethernet) or wireless network with an active internet connection.

  NOTE: 

  If you connect your printer to a computer with a USB cable, web-connected printing services do not work.

  • If your printer is connected with a wired (Ethernet) connection, check the cable and the lights on the printer’s Ethernet  port. The green link light should be steady, and the orange activity light should blink when the cable is connected.

  • If your printer is connected with a wireless connection, make sure the wireless feature is on and the printer is connected to the same network as your computer.

    Some printers have a wireless icon  and a blue light on the front of the printer. If the printer has a blue light, and the light is on and not blinking, your printer is connected.

• On your control panel, press the HP ePrint icon.

  If your control panel does not have an HP ePrint icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu.

  • If a summary screen displays, Web Services is already on.

    

  • If a prompt to turn on Web Services or set up HP ePrint displays, follow the prompts to turn it on or set it up.

    

• If you are prompted to update the firmware, press OK.

Refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.