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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎10-17-2024 03:59 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

I've tried this a million different ways and nothing has worked.  I'm trying to setup my printer (that I bought several years ago) to scan to email and it refuses to connect to the **bleep** smtp server.  I've been following this video (Set up Scan to Email HP Printer with 2 Step Verification on **bleep** and Google) which was suggested in other HP "Support" posts but it still doesn't work.  When I follow the video's directions to test the connection without inputting my **bleep** password, which according to the video, should create an invalid login error, instead I get a "SMTP email server error. The server might be down or busy. Try again later." (see below screenshot).

 

Since I highly doubt that **bleep**'s SMTP servers are constantly down, I'm at my wits end to fix this.

 

veteran011_0-1729202206325.png

 

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