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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
HP LaserJet 500 colorMFP M570dn
macOS 10.14 Mojave

The Scan to Folder function on my HP LaserJet 500 colorMFP M570dn worked fine for years and then all of the sudden I start having the following problem.  When I use the Scan to Folder function to scan a single page and the original is blank or has very little information, the scan works/saves properly.  Once the original has more graphics or text, I get the following error on the Screen of the Printer/Scanner:  Cannot write to \\192.168.1.180\myname\Downloads  Destination folder is read-only, has wrong permissions, or is no longer available.  If I scan a page with minimal information on it, it scans fine and without error--a successful scanned PDF size is less than 43kb. 

I have reset the printer to factory settings but still get the error.  I have the latest HP Utility (Version 5.42.1 (1825)) and firmware (20180201).  I am running macOS Mojave version: 10.14.2 (18C54).  I am using an Ethernet connection between the printer and the iMac.

Any guidance is greatly appreciated!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended
1 REPLY 1
HP Recommended

This issue has be resolved with the firmware update on March 19, 2019:  https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-500-color-mfp-m570/5210908/model/52...

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