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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Dell
Microsoft Windows 10 (64-bit)

My printer/scanner won't scan.  I ran the diagnostic tool and got a front panel error.  The solution said go to settings, scan settings, scan to ... setup.  I don't have that option.  When I go to settings, scan settings, the options I have are scan picture settings, scan document settings, scan preferences, and button settings.  How do I get to scan to ... setup?

3 REPLIES 3
HP Recommended

You should select the Button settings, from there you should see the scan shortcuts list or access the Scan To Setup option.

 

Shlomi



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HP Recommended

The scan to setup option is not listed.  I see the scan shortcut list.  What do I choose from there?

HP Recommended

That didn't work.  Any other suggestions?

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