• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-18-2023 09:32 PM

HP Recommended

Hi. I just bought the HP Office Jet Pro 7740 printer and tried to scan to my mac. However, it says you cannot use this function because it has been disabled. Please help

Category:
4 REPLIES 4

‎03-18-2023 10:27 PM

HP Recommended

If networked, you need to go into the embedded web server by typing in the IP address of the printer into the address bar of your computer web browser. Once there, find the administration settings and turn on scan to folder. 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-18-2023 10:52 PM - edited ‎03-18-2023 10:58 PM

HP Recommended
  • Hi Repairatrooper, thanks for the message. Followed your advice, but still the same errorD6FA7076-B5C9-4A6E-BF65-FAD64259DB28.jpeg

     

     

Was this reply helpful? Yes No

‎03-18-2023 10:53 PM

HP Recommended

*Repairatrooper

Was this reply helpful? Yes No

‎03-18-2023 11:45 PM

HP Recommended

Sorry I do not have one of these in front of me so I might give you a wrong heading to check. Under the networking tab there should be other settings, you should checkmark webscan and secure webscan.

 

Repairatrooper_0-1679204430895.png

 

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.