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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-23-2020 05:32 AM

HP Recommended
Product: Officejet 6700 Premium
Operating System: Microsoft Windows 10 (64-bit)

The scan to computer app has disappeared from my laptop. The HP Printer Assistant no longer has the Scan option. I downloaded the App Scan and Capture, but it doesn't prompt me to rotate the pages on the ADF for double sided printing. I can add documents by pressing the "+" option, but only to the end. It doesn't put them in order.

 

I have selected the double sided printing option, I have selected the ADF and I have selected multi-page pdf.

 

My printer is connected via a network. It won't let me select Scan to computer on the printer's control panel.

Can you please help?

Thanks

 

T

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-23-2020 08:34 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software 

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer 

How to use "Scan to Computer" properly 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎06-23-2020 08:34 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Please Uninstall and Reinstall the FULL feature software following these steps:

1. Uninstall the software in your computer
2. Download and save the FULL feature software (do not install it online)
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6700-premium-e-all-in-one-printer-seri...
3. Install the FULL feature “Saved” software

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

If you are not sure how to do this, the following resource will walk you through the steps:
How to Uninstall Download & Reinstall a Printer software 

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)

Scan to Computer 

How to use "Scan to Computer" properly 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No

‎06-26-2020 01:19 AM

HP Recommended

Thanks for the advice and help. Really appreciated. 🙂

 

Was this reply helpful? Yes No

‎06-26-2020 07:22 AM

HP Recommended

Hi @TommyBoy66 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



Was this reply helpful? Yes No
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