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‎09-18-2021 10:24 PM

HP Recommended
Product: HP Office Jet 8710
Operating System: Microsoft Windows 10 (64-bit)

I can scan a document to my home laptop just fine but when I try to scan to my work laptop that I just received last week the display says that I need to open software on my pc...My home laptop has the HP Assistant box that I click to open but don't see any link to forward the HP Assistant to my work laptop to "open". 

 

My work laptop can print without any problem. I can scan to both work and home email good too. But scan to work computer is not working..

 

How do I get the needed software or link onto my work laptop to open for the HP printer/scanner to find. Both are Windows 10.

 

hTanks in advance.

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2021 03:41 PM

HP Recommended

Hello @4Peter2 ,
Welcome to the HP Support Community!

 

You need to install this software package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

First download, close all programs and then run the installation.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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2 REPLIES 2

‎09-19-2021 03:41 PM

HP Recommended

Hello @4Peter2 ,
Welcome to the HP Support Community!

 

You need to install this software package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

First download, close all programs and then run the installation.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
Was this reply helpful? Yes No

‎09-19-2021 06:07 PM

HP Recommended

Cool! Thank you Andreas! I will send over to my work laptop and try it in the morning....If it works I'll give you a thumbs up as mentioned in your note. either, way I give you a thumbs for replying to me. Have a great evening!😊

Was this reply helpful? Yes No
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