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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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4Peter2
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Solved!

Scan to computer feature won't work for my work laptop I just brought home.

HP Recommended
HP Office Jet 8710
Microsoft Windows 10 (64-bit)

I can scan a document to my home laptop just fine but when I try to scan to my work laptop that I just received last week the display says that I need to open software on my pc...My home laptop has the HP Assistant box that I click to open but don't see any link to forward the HP Assistant to my work laptop to "open". 

 

My work laptop can print without any problem. I can scan to both work and home email good too. But scan to work computer is not working..

 

How do I get the needed software or link onto my work laptop to open for the HP printer/scanner to find. Both are Windows 10.

 

hTanks in advance.

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Andr-1611
Level 15
Level 15
847 840 83 443
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HP Recommended

Hello @4Peter2 ,
Welcome to the HP Support Community!

 

You need to install this software package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

First download, close all programs and then run the installation.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

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Andr-1611
Level 15
Level 15
847 840 83 443
Message 2 of 3
Flag Post
HP Recommended

Hello @4Peter2 ,
Welcome to the HP Support Community!

 

You need to install this software package: HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories 

First download, close all programs and then run the installation.

 

Hope this helps! Keep me posted.
Andreas

If my post resolved your problem please mark this post as an "Accepted Solution".
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks”.


        
I'm not an employee of HP, I'm as volunteer here.
Requests via Private Messages (PM) cannot be answered.

View solution in original post

Was this reply helpful? Yes No
4Peter2
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HP Recommended

Cool! Thank you Andreas! I will send over to my work laptop and try it in the morning....If it works I'll give you a thumbs up as mentioned in your note. either, way I give you a thumbs for replying to me. Have a great evening!😊

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