Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 5
Flag Post

Scan to computer stopped working

HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

My printer/scanner stopped working the other day so I followed an outlined step by step process by shutting down computer and printer which didn't work. Eventually, I deleted the software and downloaded it again and once I ran the print and scan doctor again it got the printer to work but now I cannot get the scan to the computer to work. I have again turned off both devices and run the scan doctor which says the problem is fixed, but when I try to scan, I am presented with an error screen saying "the HP Officejet pro 8620 was not found." Everything I have found that might help me fix this tells me to do the steps I have already taken. Please help.

Level 2
Level 2
10 10 2 3
Message 2 of 5
Flag Post
HP Recommended



Thank you for contacting HP Support Forum


To provide the best support and answer please reply to this:


What is the Operating System of the computer you are using with the printer?


When was the last time scanner worked?


Was there any kind of update recently or before it stopped working?


How is it connected to your computer ? via Wi Fi or USB


Make sure both devices are connected to the same network if wireless connection


Are using the option to scan to network Folder?


As basic troubleshooting steps:


Please disconnect the printer whe it is still on from the power cable

Make sure it is connected directly to the outlet on the Wall and avoid power strips


You can also unistall all the software from programs and Futures, device manager under imaging devices by right clicking on the printers model to unistall.


You can go to control panel/ right click on the printer icon to remove device and on the top click on print server properties. on the drivers tap you can delete driver of the printer.


Then download the software form the HP web site if Windows OS is on your PC.


Make sure you download the software for your correct Windows Version.


After reinstalling the software, reboot the computer and try one more time.


Please, try this steps and reply with more information to help you further.



Though I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution











0 Kudos
Level 2
Level 2
18 18 1 1
Message 3 of 5
Flag Post
HP Recommended

Hi there,


Please follow the following document which will help you to troubleshoot the scan to PC issue:



I am an HP employee
0 Kudos
Level 2
Level 2
29 29 0 2
Message 4 of 5
Flag Post
HP Recommended

Please try HP JetAdvantage Capture (free donwload) from Windows store, no driver needed.

I work for HP.
0 Kudos
Level 3
Level 3
54 54 1 2
Message 5 of 5
Flag Post
HP Recommended



This is vignesh B.


Welcome to HP Consumer Support Forum. I am happy to assist you!

Please use this link to get more troubleshooting steps to resolve any scanning Issues :


In case, if the issue still persists, Please click on the below link and run as an administrator. This file actually fixes the scanning patch files.


Link :


Please contact 1-800-474-6836 for any assistance. We work 24*7.
Thank you for choosing HP. Have a wonderful day ahead.

Please click the "Thumbs Up", to say thanks for helping!
Also, please consider marking my post as “Accept as Solution" if you feel my post solved your issue.

I am an HP Employee.

I am an HP Employee
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation