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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet Pro 9015 All-in-One Printer

I am trying to scan from my printer to my email.

I'm using a **GM@il** address for the "From" field. 

I continue to get the following message: Incorrect credentials. Check your username/password and try again.

However this is not correct - my credentials (for my **GM@il** account) are correct.

 

I do not know why HP isn't accepting my **GM@il** username/password combination, but I really need to be able to scan. 

 

Please help - thank you!

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