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‎02-05-2021 10:56 PM

HP Recommended
Product: HP deskjet 4515
Operating System: Microsoft Windows 10 (64-bit)

HP Deskjet 4515. I was able to scan to email until recently. Now i get Server connection error . 

Category:
1 REPLY 1

‎02-11-2021 04:25 PM

HP Recommended

@Suja_96

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Is your email account configured in the mail account?
  • Is your printer connected to the Web-Services?
  • Are you able to log in via webmail? Make sure you don’t use an auto-filled password in a web browser.
  • Is there a 2-factor authentication setup?
  • Did you recently change the password?

While you respond to that, let's try these steps: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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