Create an account on the HP Community to personalize your profile and ask a question
02-20-2021 10:00 AM
changed my email password now it won't scan to email. where do i fix this?
02-24-2021 11:14 AM
I reviewed your post and I understand that scan to email is not working after changing the email password.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and update the password in scan to email authorization and check whether the issue is resolved.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
03-10-2021 12:42 PM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee
03-21-2021 08:07 AM
I recommend you reconfigure your email following the below steps.
Step 1: Set up Scan to Email
Locate the product’s IP address. The IP address can be found on the control panel:
Enter the product's IP address into a web browser address line. Press the Enter key on the computer keyboard.
Figure : Example of an IP address in a browser window
The product's Embedded Web Server (EWS) home page displays.
Figure : Example of EWS home page
Click the Scan tab.
Figure : Example of scan screen
On the left navigation pane, click Scan to Email Setup.
On the Redirecting to Secure Page dialog box, click OK.
The Redirecting to Secure Page dialog box indicates that the browser is being redirected to a secure Web page. The information on the secure Web page will be encrypted for protection and privacy purposes.
The Web browser might display a message about the Web site's security certificate. Since the Web page is secure, click Continue to this website.
Click on the Scan to Email Setup.
Figure : Example of Outgoing Email Profiles screen
On the Scan to Email Setup screen, complete the following:
Default From: The email address that will display as the sender of the email.
Default Display Name: The name that will appear on the product control panel when the scan to email function is used.
Example: Robert Smith
SMTP Server: The SMTP server address for the network.
SMTP Port: The SMTP port number is set to 25 by default.
SMTP server addresses typically have this format: smtp.company.com or smtp.provider.com. SMTP server addresses may also contain a number or a geographic location.
If you are unsure of the SMTP server address, check with your IT department, Internet service provider, or email service provider.
The SMTP port number is set to 25 by default. You should not need to change it. However, if this setting if different from the default, your IT department or Internet service provider should be able to provide to correct setting.
Email Log-in Authentication: This information is required only if the email system or Internet service provider require additional security authentication. The User ID and password for email log-in authentication are encrypted. The product control panel will only display the sender's email address and the display name when the scan to email function is used.
Figure : Example of Outgoing Profiles screen completed:
To test the configuration, use the Outgoing Email Test feature at the button of the screen, add a destination email address, and then click on Save and Test.
Figure : Example of Outgoing Email Test
If the test fails, make sure to have a DNS address in the printer network configuration, this can be checked by going into the Network menu either on the EWS or the printer's front panel.
Step 2: Use the Scan to Email feature
From the Home screen on the product control panel, touch Scan.
Select the From address.
To add a subject line to the email, touch the Subject button. Use the keyboard displayed on the control panel to type the subject and then touch Done.
To enter the To address, touch the To button, and then:
Select the email address from the list of saved email addresses.
Touch New Email and use the keyboard displayed on the control panel to type the email address.
Load the document onto the scanner glass or into the document feeder, and then touch Start Scan.
The email is sent once all pages have been scanned.
Let me know how it goes.
I am an HP Employee