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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-21-2024 06:41 PM

HP Recommended
Product: HP Color LaserJet Pro MFP 4301dw Printer

Hi all,

I've just been around the bots and others and no support options seem to take me to a person so I can get some clarity

We have just purchased an MFP 4301 dw Printer

We have setup network printing and others, this is all working

The scan to email works - if going from the 1 sheet glass

the copy function works in the document feeder

 

IF YOU SCAN TO EMAIL FROM THE DOCUMENT FEEDER NOTHING HAPPENS

The printer sits there, and the only details are processing job.

If you try to cancel it wont end up cancelling the job 

This will require a restart to allow scanning functions 

 

I have been through the list below and everytihing passes

  1. Firmware Bug: There might be a firmware bug affecting the scanning functionality. - checked - latest
  2. Network Connectivity: The printer must be connected to an active network. - checked - working
  3. SMTP Server Settings: Incorrect SMTP server settings could prevent emails from being sent. - checked - working
  4. Document Feeder Issues: There might be a physical issue with the document feeder. - checked - working
  5. Configuration: Incomplete or improper configuration of the Scan to Email feature. - checked - working on glass

Any help would be appreciated

2 REPLIES 2

‎10-31-2024 01:26 PM

HP Recommended

Please provide the actual version number of installed firmware. If you used the auto update function that unfortunately does not mean you have the current firmware in my experience.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎10-31-2024 04:21 PM

HP Recommended

 

Thanks for that 

Firmware Version
6.17.3.269-202405221647

Fatherosam_0-1730413271028.png

 

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