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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-26-2022 11:43 AM

HP Recommended

Hp Laserjet 700 colour M775 was reset and now we are unable to scan to email. When logged into the printer through its IP address the scan to email function is ticked by greyed out. Computer has most recent software and email smtp server is correct

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1 REPLY 1

‎05-27-2022 10:33 PM

HP Recommended

You need to configure all settings on the printer. The computer has nothing to do with scanning to email on an M775. If the icon is on the screen but greyed out there is likely no default from address entered.

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