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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-13-2022 01:35 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Recently due to changes **bleep** has made regarding STMP connections we lost connection on our printers with anything that had a **bleep** account for the scan to email set up. To change this I created a separate Outlook email and went through the steps to get it set up and communicating however, when it comes to the final step of testing it fails to send everytime. I've triple check the credentials for the email and port information using smtp.office365.com port 587 however it fails to connect everytime. Scan to email appears to be on, the printer has internet connection but I can not seem to locate the issue. The screen shot below shows the error I have attempted the test with SSL activated and deactivated with the same result. thumbnail_image001.png

Category:
1 REPLY 1

‎06-13-2022 02:24 PM

HP Recommended

Make sure to check everything in this recent Microsoft document on enabling scan to email from Multifunction devices. https://docs.microsoft.com/en-us/Exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-dev...

 

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