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‎04-16-2020 12:15 PM

HP Recommended
Product: hp OfficeJet Pro
Operating System: Microsoft Windows 10 (32-bit)

I scanned to email over an hour ago and I still have not received the scanned documents. These documents contain sensitive medical information. It is annoying I cannot talk to someone in HP directly to get a speedy resolution as to where my email has gone

1 REPLY 1

‎04-20-2020 06:40 AM

HP Recommended

Hi @Jem27

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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