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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 8710
macOS 10.14 Mojave

My scan to email has worked for the past five years.  Then all of the sudden, it stopped working.

 

I type in my IP address into Safari.  Then click on the Scan tab, then Scan to Email Setup.  All of my info is correct, and each type I try to Save and Test, I receive the following:

 

The printer is unable to connect to the remote destination. Check your configurations and try again.

Click "OK" to go back.

 

I have also received the error that my login/password was incorrect too.

 

Thoughts?

 

3 REPLIES 3
HP Recommended

Hey,

This is probably related with your email account security settings which were changed (this can also easily happen unintentionally due to any other change), please clarify what email service do you use for the printer.

 

Shlomi



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HP Recommended

Hi. Thank you. The email service I use for the printer is the following:  smtp.mail.**bleep** and the port is 465.  My username and password for yahoo are correct.  Please advise. 

HP Recommended

Thanks for clarifying @Swebar1,

Using the standard security setting for Yahoo will fail indeed due to a security changes, creating and using an App-specific password instead of the standard security password should allow the printer to connect Yahoo’s smtp server:

https://yhoo.it/2PhuxNc

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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