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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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HP LaserJet Pro MFP M426fdw

My Hp laserjet pro 426fdw has suddenly quit scanning to email and now says Username or password is incorrect.
Ensure both user account and password are valid. no matter what i do. I have checked the user name and password a million times. Any suggestions?

2 REPLIES 2
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What email service are you using? Both Google and Microsoft are tightening up security on mail and are deprecating authentication methods that are not secure.

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I am using Hotmail in Outlook.

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