Scan to email

[SoooozK1]

Scan to email is not working for an HP Office jet Pro 8710 Series printer. How to reset settings/authenticate email password?

Thank you!

[Sneha_01]

Hi @SoooozK1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To reset the settings and authenticate the email password for the "Scan to Email" feature on your HP OfficeJet Pro 8710 Series printer, follow these steps:

Resetting Scan to Email Settings:

Access the Embedded Web Server (EWS):

• Ensure your printer is connected to the same network as your computer.
• On the printer control panel, find the printer’s IP address by navigating to the Network or Wireless settings menu.
• Open a web browser on your computer and enter the printer’s IP address into the address bar to access the EWS.

Navigate to the Scan to Email Setup:

• In the EWS, go to the Scan tab.
• Select Scan to Email Setup.

Reset Email Settings:

• Look for an option to reset or clear the current email settings. This might be labeled as Reset Settings or similar.
• Confirm the reset if prompted.

Re-authenticate Email Password:

Set Up Scan to Email Again:

• In the EWS, under the Scan to Email Setup section, select Outgoing Email Profiles.
• Click Add New Profile or edit the existing profile.

Enter Email Information:

• Email Address: Enter the email address you want to use for sending scans.
• SMTP Server: Enter the SMTP server address for your email provider (e.g., smtp.gmail.com for Gmail).
• SMTP Port: Enter the port number used by your SMTP server (e.g., 465 for SSL, 587 for TLS).
• Authentication: Check the box for authentication and enter the email address and the password for the account.
• Sender Name: Enter a name that will appear as the sender of the scanned documents.

Authentication and Security Settings:

• Ensure that the SSL/TLS option is enabled if required by your email provider.
• Enter the correct authentication information (email address and password).

Test the Configuration:

• Use the test feature to send a test email to ensure that the configuration is correct and the email settings are working.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support