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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-19-2021 10:29 AM

HP Recommended
Product: HP Envy 5000
Operating System: Microsoft Windows 10 (64-bit)

I've recently changed router and connected printer and laptop ok but when I try to scan to laptop get the message to download software @ 123hp.com/setup. Have done that. Worked ok with previous router

Category:
1 REPLY 1

‎07-19-2021 09:23 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

After installing the HP FULL software, enable "Scan to computer".

 

HP FULL Software:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-envy-5000-all-in-one-printer-series/14...

 

These resources will be useful:

https://www.youtube.com/watch?v=YRnUcDybWbQ

https://www.youtube.com/watch?v=NUVX0DB9YeE

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"



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