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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎01-26-2024 04:40 AM - edited ‎01-26-2024 04:42 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M479fdw

Hey everyone!

We cannot use our Scan to EMail function. No idea what could have changed. Just used it last week and as far as i know there has not been any change in our network / or at our mail provider.

 

When using the Scan to EMail function on the printer it says following after scanning and asking if i want to add a page or send it:
"Scan Error

There was an internal processing error. Please retry or manually check for firmware updates"

 

When i want to test the e-mail settings on the embedded web server in "Scan" -> "Scan to Email"-> "Outgoing Email Settings" i just get a "System failure" without any information.

 

I tried to find any kind of log. But there are no useful information. The Event log in "Tools" -> "Reports" shows this error instead of a log:
"System Error

Network connection error. Check network and try again."

While i can connect to the embedded web server and different people can print on the printer using network.

 

Because of the message in the display i made a firmware update yesterday, many restarts and factory resets, but nothing helped.

 

Does anybody has an idea what i can do before buying a new one?

 

Thanks a lot!

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