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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
piklhead
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Message 1 of 2
101
Flag Post

Scan window scaling

HP Recommended
HHP7858
Microsoft Windows 10 (64-bit)

HP Scan software window does not resize or maximize.  I've read the solutions to this question previously posted on this forum.  The answer was not helpful.  Even if you expand the size of 8.5"x11" document, it is still  being viewed in a 2"x2" window.  Prior to the last HP Update, the scan window was not only scalable but by default almost 3x larger.  Why the change,  And why can't the format be replicated in the new Update? 

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
Message 2 of 2
Flag Post
HP Recommended

@piklhead

 

I reviewed your post and I understand that you are facing issues scanning.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

As the HP Solution Center software is based on Flash, it may not work as expected. 

 

Here are two other compatible scanning apps, which can be used to scan your photo or document:

 

1. HP Scan Extended: You can Download-Save-Install > HP Scan Extended  

○ If the link above does not work, copy and paste the ftp address below into your browser: https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

Or--

2. HP Scan and Capture: You can download and Install HP Scan and Capture app from Microsoft store. Here is the link: https://www.microsoft.com/en-us/store

For more information on how to use this app, refer: https://support.hp.com/in-en/document/c04675206

 

NOTE: You must have the HP printer driver software installed on the computer to use these apps. If you did not uninstall HP Printer driver software, then you should have it already.

 

OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start

• Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin

• Right-Click exe > Select Pin to Taskbar / Send to Desktop / Pin to Start

 

HP Scan Extended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary).  May include OCR (Save as Editable Text).

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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