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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Deskjet 4100 All in one
Android 8.0 Oreo and older

Hello,

I would like to scan a document using scanner of deskjet and put it to my android phone. But hp smart app says that I cannot use printer scan option and tells me to find another printer. By the way I could not connect printer to my wifi since our university does not allow us. Using printer wifi works for printing documents without internet. I would like to do the same operation for scanning.

1 REPLY 1
HP Recommended

@Venersis, Welcome to HP Support Community!

 

Refer to this video- https://www.youtube.com/watch?v=rYVo6HgF8YQ for help with printing and scanning with WiFi Direct.

 

If you have issues, try to remove and add the HP Smart App.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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