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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-20-2024 03:26 AM

HP Recommended
Product: HP Smart Tank 530 Wireless All-in-One

When i start for scanning the printer shown as ASLEEP mode

Category:
1 REPLY 1

‎06-21-2024 09:44 AM

HP Recommended

Hi @Rohit162,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your printer is showing as "ASLEEP" mode when you try to start scanning, it indicates that the printer is in a low-power state or standby mode. Here’s how you can troubleshoot and resolve this issue:

Steps to Wake Up the Printer and Enable Scanning:

Wake Up the Printer:

  • Check the printer's control panel for a power button or a touchscreen display. Press the power button to wake up the printer from sleep mode.
  • Some printers may have a specific button labeled "Scan" or "Start" for initiating scanning directly from the printer's control panel.

Check for Connection:

  • Ensure that your printer is properly connected to the power source and turned on. If using a wireless connection, make sure the printer is connected to the same Wi-Fi network as your computer.

Initiate Scanning from Computer:

  • Open the scanning software or application on your computer (e.g., HP Easy Scan, HP Smart).
  • Select the scanning option and follow the on-screen instructions to scan your document.

Check Printer Settings:

  • On the printer's control panel, navigate to the settings or setup menu.
  • Look for options related to power management or sleep mode settings.
  • Adjust the sleep mode settings if necessary to prevent the printer from going into sleep mode too quickly.

Update Printer Firmware:

  • Ensure that your printer has the latest firmware installed. Visit the  website (HP, ) and download any available firmware updates for your specific printer model.

Restart the Printer:

  • If the issue persists, try restarting the printer by turning it off, unplugging it from the power source, waiting for a few minutes, and then plugging it back in and turning it on again

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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