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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP OfficeJet Pro 8028 All-in-One Printer

I've been trying to scan a side-by-side document from the HPSmart App, but it doesn't allow. I have to flip the pages. Is there a setting that i can select to allow?

1 REPLY 1
HP Recommended

@Noms1 

 

Welcome to the HP Community --

 

HP Smart is limited -- the mobile version of the app more so than the version of HP Smart that runs on Windows.

 

Might not matter -- side-by-side or open book 2-side scanning is not available in the Standard form of the HP Smart app.

 

Were the printer a supported and HP+ enabled printer or if the printer were in the list of supported Non-HP+ printers for HP Smart Advanced, you might try the option in HP Smart Advanced for "book or magazine".  Unfortunately, the printer model (at this check) does not list as supported in HP Smart Advanced. 

 

If you are using a Windows computer for which you have installed the Full Feature Software / full driver printer software, consider trying / using HP Scan to scan the open document / book / paper, and "Detect Content on Page".

 

The printer does not support automatic 2-sided (front to back) scanning.

 

If you are scanning more than two pages -- and assuming the "Detect Content on Page" works -- you do still have to flip the pages in the book and then "add page" (+) to add additional page(s) to the scan.

 

Side Bar

Try a smaller number of pages before scanning large amounts of content -- What?  Printer memory is limited and scanning is a resource intensive process -- Scanning a large job (10 or more pages?) and then losing the job when the software / job collapses is rough.

 

 

HP Scan - Full Driver printer software - Menu / Options

9025_HP_Scan_Menu_PDF_More_Destination_99025_HP_Scan_Menu_PDF_More_Destination_9

 

 

References

 

“Print Anywhere” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

And

Video >  How to use the Print Anywhere feature in the HP Smart App | HP Support

 

NOTE:  If a print job is blocked for more than 5 minutes, the HP Smart app cancels the job automatically.

 

FAQ > Section:  How do I disable or enable Print Anywhere or Private Pickup?

 

FAQ > Section: Which non-HP+  printers are eligible for HP Smart Advance?

 

Reference:  About HP Smart Advance for HP printers

HP Smart Advance is a productivity tool in the HP Smart app that offers advanced scanning and other document processing features. HP Smart Advance is available on eligible HP printers.

 

And

HP printers - Using advanced scanning features (HP Smart app)

 

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References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8028 All-in-One Printer  

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.