Scaning to email doesn't scan the full document via ADF

[bbggbb]

Hi guys, 

I just bought a new HP OfficeJet Pro 7740 and works pretty smooth out of the box with linux (Debian). However, I have one critical issue which I think doesn't depend on the operating system. When use the Scan to Email App it works like a charm except that the bottom of all of my pages are not scanned. It looks like that they skipped the last 1cm or so. I'm using the ADF for this. Any help on this would be great thanks

[Dragon-Fur]

@bbggbb 

If not already done...

If the scan meets the requirements in the Specifications (paper not too large),

Adjust the Scan size setting for Original Size in Email Options

For example, set the Original Size to A4

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Scan > Topic Scan to Email > 

Main Setup:  Settings

Field, Body, Scan, File: Email Options

References

 HP ePrint Email Job Does Not Print

Printer Specifications for HP OfficeJet Pro 7740 Wide Format All-in-One Printer (G5J38A)

Scan

Scan technology	Contact Image Sensor (CIS)
Scan speed (normal)	Simplex: Up to 8/6 images per minute (ipm) (black/color 200 ppi); Duplex: Up to 14/11 ipm (black/color 200 ppi)
Scan resolution, hardware	Up to 1200 x 1200 dpi
Levels of grayscale	256
Bit depth	24-bit
Maximum flatbed scan size	297 x 432 mm (11.69 x 17 in)
Maximum ADF one-sided scan size	216 x 356 mm (8.5 x 14 in)
Maximum ADF two-sided (duplex) scan size	210 x 297 mm (8.27 x 11.69 in)
Twain version	Version 2.1

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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[bbggbb]

@Dragon-Fur

Many thanks for your help! Highly appreciate it. There is just one problem, for me there is no Scan to Email option:

How can I then find the option? I was browsing around, nowhere found anything related to that. Thanks for your help

[Dragon-Fur · Accepted solution]

@bbggbb 

Rats, that’s right.  Apologies.

This Printer does not support smtp / digital send.  🐀

Not sure - the only way to set up scan-to-email on a printer that does not support digital sending is to use the Apps function on the printer's display panel.  You have done this.

Well, you could go the "long way around".

Use Webscan to scan in the document and save it.

Then open email and attach to document to send it along.

I realize that defeats the purpose but it might at least work.

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
• Click Apply to save any changes

Next

• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF - Scan a test document using Webscan

EWS_9025_Webscan_Settings_Security_Administrator_2EWS_9025_Webscan_1

Another caveat:

Maximum ADF one-sided scan size	216 x 356 mm (8.5 x 14 in)
Maximum ADF two-sided (duplex) scan size	210 x 297 mm (8.27 x 11.69 in)

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

[bbggbb]

Many thanks for your help. I see this is a workaround, however, not really ideal solution. So there is no way solve this such that I can use scan form email directly? A bit disappointing I have to say

[Dragon-Fur]

@bbggbb 

You are welcome.

Yeah, but!

Sure - there is a way if your Linux print software provides it.

I have not investigated a purely Linux solution for you.

It is not the solution that is wanting in this case - it is partly the printer (lacking digital send) and partly that your software apparently does not support a scan-to-email methodology.  Is there such a thing?  Perhaps, but it is not in the HPLIP print software and it is not in Skanlite (general repository, in this case Open Suse).

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .