cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Ravelco
New member
1 0 0 0
Message 1 of 2
168
Flag Post

Scanjet 8300 stopped working after I deleted Flash Player.

HP Recommended
Scanjet 8300
Microsoft Windows 10 (64-bit)

I have a Scanjet 8300 scanner that has worked perfectly for 10 years. Yesterday, I received a flash player notification saying that I need to uninstall Flash Player because it was not being used and was obsolete. So like an idiot, I did. Today I tried to start the HP Solution Center to scan some docs and a different screen came up that looked like a Facebook F??? I called HP and they honestly told me to trash it and buy another one. I would if there were other problems with it but like I said it worked perfectly. Does anyone know a work around? Any help will be appreciated. I even tried to download flash layer again. Too many problems and you don't know if they are real download sites.

 

Thanks

1 REPLY 1
JonPalawan
New member
1 1 0 0
Message 2 of 2
Flag Post
HP Recommended

Same thing happened to me last night, but I don't recall uninstalling flashplayer. Anyway, I have an old version of Win10 1709 (currently have 20H2) with all the stuff needed for the scanner, so I slipped that HDD into my laptop, put it in airplane mode just in case Adobe uninstalled the flashplayer, and I was able to make my scans. Trash it and buy a new one? Does anyone make a stand-alone flatbed scanner, or are they all combination scanner, fax, coffee maker and dishwasher now?

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation